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Frequently Asked Questions - (FAQ)
Contact Us
How do I contact Aaron's Nursery?
Fertilization
How often should I fertilize my plants?
When do I fertilize my plants?
When should I fertilize my plants?
Methods of Payment
What payment methods do you accept?
Minimum Order
What is Aaron's minimum order?
Ordering Information
Can I place my order online?
How do I place an order?
Pruning
What about pruning?
Return Policy
Do we offer refunds?
How do I return a plant that dies within the first year?
What happens if my plants arrive damaged?
Shipping
Do we ship bare root or in containers?
Do we ship internationally?
How long are the plants packaged to live during shipping?
How long does it take to receive an order?
What if the plant leaves are faded or have fallen off during shipment?
What is the shipping cost?
What states can citrus not be sent to?
When is the proper planting season for plants?
Where can Aaron's ship to?
Soil Requirements
What is the best type of soil to use on my plants?
Spacing of Plants
What is the spacing for Blackberries?
What is the spacing for Blueberries?
What is the spacing for Crape Myrtles?
What is the spacing for Fig Trees?
What is the spacing for Fruit Trees?
What is the spacing for Grape Vines?
What is the spacing for Mulberries?
What is the spacing for Muscadines & Scuppernongs?
What is the spacing for Olive Trees?
What is the spacing for Pecan Trees?
What is the spacing for Raspberries?
Watering
How often should I water my plants?
Contact Us
How do I contact Aaron's Nursery?
Our postal address is:
Aaron's Nursery
P.O. Box 800
Sumner, GA 31789
Fertilization
How often should I fertilize my plants?
Usually once a year is recommended on most fruit and nut trees.
When do I fertilize my plants?
Every plant is different in accordance to fertilization. Fruit and Nut trees do not need to be fertilized until after the first year of planting.
When should I fertilize my plants?
Every plant is different in accordance to fertilization. Fruit and Nut trees do not need to be fertilized until after the first year of planting.
Methods of Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), money orders, personal and business checks (please allow up to 7 business days for checks to clear). We do not have a method for online payment at this time, nor do we accept checks over telephone. You are welcome to place an order over the phone with a credit card, or mail in your order with a money order or check. Cash is not accepted as a payment option.
Minimum Order
What is Aaron's minimum order?
Our minimum order is $80 plus shipping, which is 25% of the total order. Our minimum charge for return shipping on replacements items is $10.00.
Ordering Information
Can I place my order online?
No, we do not have an online payment system because we prefer to have one on one contact with our customers to make them feel comfortable and safe when they are ordering as well as answer any questions they may have. Due to the overwhelming call volume we ask that you try to limit questions while ordering to keep everything flowing professionally. We do however ask if you need more time to ask questions call us between the hours of 4pm.- 5pm. Eastern Standard Time where business usually starts to slow down some.
How do I place an order?
There are two ways to order: 1. You may print out our order form from our website and mail us a check or money order with your itemized listing. Please note we have a minimum order of $50 before we can ship and shipping cost is 25% of the total order. 2. You may contact us personally and we can take your information over the phone
Pruning
What about pruning?
Most deciduous fruit trees, and all pecan trees are pruned, free of charge, prior to shipping. Texas A&M recommends 1/3 pruning of trees. Other trees, shrubs, bulbs, perennials, etc. may be pruned as deemed necessary by the shipping manager, to facilitate the most efficient method of delivery and to insure the most favorable survivability.
Return Policy
Do we offer refunds?
No, we do not. We offer replacements of unsatisfactory plants only.
How do I return a plant that dies within the first year?
Our nursery stock cannot be returned without the express written permission of Aaron's Nursery. In all cases goods cannot be returned after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way. Before returning dead plants for replacement, the following season, customer must fill out the RA (Return Authorization) application on the order form and mail it to us so we can review it. The RA application can only be returned to Aaron's Nursery, postmarked by mail, to P.O. Box 800, Sumner, GA 31789 in the period Sept 15, 2008 until Oct 31, 2008, so that each plant is given a proper and fair chance for survival and growth. Within 30 days after Aaron's receives and evaluates your RA application, Aaron's will mail an RA number to you which you should write the RA number on the label of the box that you return the dead plants along with 25% of the plant cost (minimum $20.00) to cover the shipping cost for UPS to return your replacement plant. The plants returned must be returned complete, not shredded, separated roots or in broken pieces, so that we can analyze the cause of the plant death and minimize future losses. If the RA application is approved and the plant return procedure is properly followed, we will begin shipping plant replacements on Dec 15, 2008.
What happens if my plants arrive damaged?
Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage if not planted within 30 days. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately. In the rare event that you should receive a package from one of our carriers that is obviously damaged in delivery, please report to the carrier the damaged package and refuse delivery, then call us to inform us of the problem, and we will promptly ship you a replacement order.
Shipping
Do we ship bare root or in containers?
All plants are shipped bare root, unless special arrangements have been made prior to shipping. Container grown plants are removed from the pots with most of the soil removed and shipped, are bare root. All plant roots are treated with a moisture gel, "Terrasorb", and carefully packaged for delivery. Shipping charges are 25% (15% postage - 10% packaging) of the total order, unless you request plants to be shipped in the containers, which will greatly increase shipping cost.
Do we ship internationally?
Yes, we ship internationally. We have a minimum order of $5000 before we ship internationally and shipping cost is 40% of the total order. An additional cost of $50 is needed to get a phytosanitary certificate. However, please be aware after we ship an item internationally the U.S. Department of Agriculture has the right to quarantine any plants they see fit, to grow them first, in a controlled location before releasing them to the original addressee to verify they are in good condition. Quarantines do not usually happen so it is not common for that to happen but it is always a possibility. Before we ship our plants internationally we do have them inspected by our local agricultural department to make sure they are free of any type of disease or pest.
How long are the plants packaged to live during shipping?
We package our plants to last during shipment for 30 days. We wrap the plants in silicon plastic and use a silicon moisturizing gel called "Terra-Sorb" to keep the plants moist so they will not dry out during shipment. We ship all of our plants bare root and have been doing it that way for many years to cut back on shipping cost. To avoid the loss of your plant, it is strongly advised to plant it immediately after arrival.
How long does it take to receive an order?
Depending on the season and if an item is in stock it normally takes 7-10 business days to receive an order. Please allow up to two weeks for delivery in our busy season between December through April. Some items may be delivered and received in a couple of days depending on the location, so please be patient with us for we ship to thousands of people each day and packaging and processing does take time and since we value our customers alot we do our very best to get orders shipped as soon as possible.
What if the plant leaves are faded or have fallen off during shipment?
If your leaves have faded in color of have fallen off during shipment don't be alarmed because that is normal through transit. Plants occasionally go through a transplant shock but will revive as soon as they are replanted in there new location. Make sure though they are only kept watered and not fertilized at all until after the first year of planting.
What is the shipping cost?
Shipping cost is 25% of the total order. For example if an item is $100, shipping will be $25.00
What states can citrus not be sent to?
Due to Agricultural restrictions we can not send any type of citrus to Texas, Arizona, or Florida.
When is the proper planting season for plants?
Deciduous trees are best planted while in dormancy, which for us in Georgia is usually between the dates of Dec 15th through April 15th. Fig trees, Citrus, Bamboo, Palms, Shrubs and Some Bulbs can be shipped and planted all year round.
Where can Aaron's ship to?
We can ship all over the continental United States, with the exception of California; we cannot ship to California or Canada.
Soil Requirements
What is the best type of soil to use on my plants?
Half top soil mixed with half potting soil is recommended on pretty much everything. Palm trees require half sand mixed with half top soil. Blueberries like half peat moss mixed with half topsoil. Make sure NO fertilizer is added in the first initial planting.
Spacing of Plants
What is the spacing for Blackberries?
Average spacing for blackberries are six feet apart in rows of 12 feet apart. Commercial blueberry plantings, you can plant 420 plants to the acre.
What is the spacing for Blueberries?
Average spacing for blueberries are six feet apart in rows of 12 feet apart. Commercial blueberry plantings, you can plant 420 plants to the acre.
What is the spacing for Crape Myrtles?
Average spacing for semi-dwarf crape myrtles are between 12-15 feet apart. Some landscapers however, like to plant them closer to resemble a one tree effect.
What is the spacing for Fig Trees?
Average spacing for fig trees vary from 8-15 feet apart.
What is the spacing for Fruit Trees?
Average spacing for semi-dwarf fruit trees is 15 feet. You may plant them further away but the pollination process may be more difficult to occur and may inhibit fruit production.
What is the spacing for Grape Vines?
Average spacing for bunch grapes are 8-10 feet apart.
What is the spacing for Mulberries?
Average spacing for mulberries are 20 feet apart.
What is the spacing for Muscadines & Scuppernongs?
Average spacing for muscadines and scuppernongs are 8- 10 feet apart
What is the spacing for Olive Trees?
Average spacing for olive trees are 20 feet apart.
What is the spacing for Pecan Trees?
Spacing can depend on the purpose of your landscape. Commercial plantings can be spaced 35 feet apart with 44 trees to the acre. You can also space them 75 feet apart with 11 trees to the acre. Residential plantings usually are spaced at 40 feet apart.
What is the spacing for Raspberries?
Average spacing for raspberries are two to three feet apart in rows of six feet apart.
Watering
How often should I water my plants?
Fruit trees, with the exception of citrus, it is recommended to water once to twice a week. Nut, Shrubs, and Flowering trees also once to twice a week.
