You are here: Welcome to Aaron's Nursery. Buy Berry Plants, Flowering Trees, Grape Vines, Fruit Trees, Shade Trees, Palm Trees, Wildlife Trees → Aaron's Nursery Guarantee
Aaron's Nursery Guarantee
Guarantee Policy Detail
For a free, one time replacement the following season, complete and send in the Return Authorization Application along with a copy of your invoice via mail. Please be patient as our customer service department reviews your application to respond my mail with either an approval or disapproval notice. All approvals will receive a Return Authorization number which must be present on the outside of a returned package to be accepted on site with 25% of the plant cost of the dead plants for return delivery shipping (Minimum $20.00). The order form / shipping label is attached to every package and must be retained for your records, and to verify your order upon arrival-replacements will not be made without the evidence of your order form receipt. Guarantee expires in one growing season. Guarantee is void, if plants are not listed in our web-catalog, if the plants are returned with green bark, live roots or sprouts below the graft. Guarantee is void on potted plants; or any plants shipped outside the recommended zones. Replacements will not be made on discounted plant prices or sale prices. If customer authorizes shipment during below freezing temperatures, then guarantee is void. (See U.S.D.A Zone Map) Even though Aaron's Nursery offers a one growing season guarantee that plants will grow, Aaron's Nursery under no circumstances implies or expresses any warranty as to the production of the plants sold. Most plants may not produce fruit or flowers as a result of customer growing practices, inadequate pollination, unsuitable soil types, and regional climate variations.
Shipping
All plants are shipped bare root, unless special arrangements have been made prior to shipping. Container grown plants are removed from the pots with most of the soil removed and shipped, are bare root. All plant roots are treated with a moisture gel, 'Terrasorb,' and carefully packaged for delivery. Shipping charges are 25% (15% postage & 10% packaging) of the total order, unless you request plants to be shipped in the containers, which will include additional shipping cost. We will not, under any circumstances, refund customer's shipping to return plants to the Nursery.
Receiving and Acceptance
Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately. In the rare event that you should receive a package from one of our carriers (USPS, DHL, UPS, etc.) that is obviously damaged in delivery, please report to the carrier the damaged package and refuse delivery, then call us to inform us of the problem, and we will promptly ship you a replacement order.
Minimum Order
Our minimum order requirement is $80 plus shipping, which is 25% of the total order. Our minimum charge for return shipping on replacements items is $20.00. These terms and conditions of sale may not be changed or amended except by written agreement signed by an employer of Aaron's Nursery. By acceptance of the nursery stock, the buyer acknowledges that the limitations and disclaimers herein described are the conditions of sale, and that they constitute the entire agreement between buyer and seller
Refund / Cancellations
No, We do not offer refunds nor cancellations on orders. We offer replacements of unsatisfactory plants only.
Returns for Replacements
Our nursery stock cannot be returned without the express written permission of Aaron's Nursery. In all cases goods cannot be returned after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way. Before returning dead plants for replacement, the following season, customer must fill out the RA (Return Authorization) application on the order form and mail it to us so we can review it. The RA application can only be returned to Aaron's Nursery, postmarked by mail, to P.O. Box 800, Sumner, GA 31789 in the period Sept 15, 2008 until Oct 31, 2008, so that each plant is given a proper and fair chance for survival and growth. Within 30 days after Aaron's receives and evaluates your RA application, Aaron's will mail an RA number to you which you should write the RA number on the label of the box that you return the dead plants along with 25% of the plant cost (minimum $20.00) to cover the shipping cost for UPS to return your replacement plant. The plants returned must be returned complete, not shredded, separated roots or in broken pieces, so that we can analyze the cause of the plant death and minimize future losses. If the RA application is approved and the plant return procedure is properly followed, we will begin shipping plant replacements on Dec 15, 2008.
Pruning
Most deciduous fruit trees, and all pecan trees are pruned, free of charge, prior to shipping. Texas A&M recommends 1/3 pruning of trees. Other trees, shrubs, bulbs, perennials, etc. may be pruned as deemed necessary by the shipping manager, to facilitate the most efficient method of delivery and to insure the most favorable survivability.
